At Paradise Transfers, we understand that travel plans can change. That’s why we offer a flexible and transparent cancellation policy for all private transfer services.
Free Cancellations
You may cancel your reservation free of charge up to 24 hours before your scheduled transfer time. To cancel, simply contact us via WhatsApp or email us at info@paradisetransfers.com.
In the event of a hurricane or extreme weather conditions, refunds will not be issued. Instead, we offer the option to reschedule your service or receive a coupon for future use.
Written Agreements
Unless otherwise agreed in writing in the service confirmation email, the general conditions outlined here will apply. If a specific agreement is included in the confirmation email, that agreement will take precedence.
Late Cancellations
Cancellations made less than 24 hours in advance may incur a partial or full charge, depending on the situation. This is due to the advance assignment of vehicles and drivers.
No-Shows
If the passenger does not show up at the agreed location and time without prior notice, it will be considered a late cancellation and no refund will be issued.
Waiting Time
For departures from hotels, homes, or agreed meeting points, the maximum waiting time is 10 minutes. After this period, the service will be considered completed and no refund will apply.
Modifications
You may modify your reservation free of charge up to 24 hours before your scheduled transfer. Changes to time, destination, or number of passengers are subject to availability.
Special Cases
In situations such as flight cancellations, extreme weather, or force majeure, we will evaluate each case individually to offer fair and flexible solutions.
Contact
To cancel or modify your reservation, reach out via WhatsApp or email us at info@paradisetransfers.com. We’re available every day to assist you.